PRICE MATCH - FREE SHIPPING - NO SALES TAX - EASY RETURNS

Whynter Shipping & Return Policy

Freight Line:

This is a standard Freight-Line delivery with curbside service. Freight line items will be delivered to the front of your home or business. If you require inside delivery please choose White Glove Delivery (if available). All freight line deliveries require a signature and will occur on weekdays during business hours. The freight carrier will call to schedule a delivery appointment. Storage fees can occur if the freight carrier is not able to schedule the delivery appointment or when a shipment is originally scheduled to be delivered on a certain date but cannot be delivered on that date and the freight must be stored.

** We work with multiple carriers to provide the lowest cost shipping options to our retailers but sometimes shipping costs may be more than than the flat rate listed in the pricing spreadsheet due to the delivery location (such as rural areas or restricted access areas).

White Glove Delivery:

White Glove Delivery is available on select products and zip codes that are listed in the "White Glove Delivery Zip Codes" tab. White Glove Delivery delivers the merchandise inside, including carrying it up flights of stairs, unboxing and debris removal. The White Glove Delivery company will call to schedule a delivery appointment. Storage fees can occur if the freight carrier is not able to schedule the delivery appointment or when a shipment is originally scheduled to be delivered on a certain date but cannot be delivered on that date and the freight must be stored.

** We work with multiple carriers to provide the lowest cost shipping options to our retailers but sometimes shipping costs may be more than than the flat rate listed in the pricing spreadsheet due to the delivery location (such as rural areas or restricted access areas).

Inspecting the Shipment When It Arrives:

For Freight line and White Glove deliveries, we ask that you inspect the product thoroughly upon arrival. We recommend that you verify the following items before signing the bill of landing. If the unit is damaged, we ask that you take pictures, refuse the shipment or notate the damage on the packing slip and contact our customer service team immediately at 707-327-0100