SunPenTown Shipping & Return Policies
Online order is only available for ground shipping within the U.S. (48-Contiguous states) For express shipments please kindly contact our customer service team at 1-707-327-0100 or firstname.lastname@example.org.
Products (except Power Generators) may be returned within 30 days of receipt. Returned products must be in new, fully functional, and undamaged condition. Returns must include the original box, packing materials, manuals, and accessories. All returns must have a return merchandise authorization number (RMA) and will be subject to a 15% restocking fee. Items with free shipping are subject to a 30% restocking fee. SHIPPING AND HANDLING COSTS ARE NOT REFUNDABLE AND THE PURCHASER IS RESPONSIBLE FOR THE COST OF THE RETURN SHIPPING. All returns will be inspected and Sunpentown reserves the right to adjust the refund depending upon the condition of the returned product. To obtain a RMA number, please contact customer service at 1-800-330-0388 or email, with your order number, model number and reason for return. Please note: this only applies if your order was purchased directly from Sunpentown Int’l. If your order was purchased through one of our dealers, you will need to contact them directly regarding returns. Power Generator are not refundable, ALL SALES ARE FINAL.
Damaged Shipments If your package arrives damaged, please contact us within 72 HOURS of delivery at 1-800-330-0388 to report any damages and arrange for a replacement. Sometimes damage from shipments may not be visible, so it is very important that you carfully check and test your new merchandize. If the damage is obvious upon delivery, you should refuse the shipment and note the damages to the driver. Then call us immdediately to arrange for a replacement. Damaged shipments cannot be returned for full refund or credit toward other Sunpentown products, only replacment of the same item.
To Obtaining RMA (Return Merchandise Authorization) Please contact our customer service at 1-800-330-0388 to obtain a RMA number. All returns must have a valid RMA number, or the shipment will be refused at our warehouse. Once a RMA number is issued, the merchandize must be returned within 15 days. The RMA number expires after 15 days and will not be extended or renewed. You are responsible for all expenses associated with the return shipment of the product to us. You are also responsible for properly packing the product in its original packaging and including all product manuals, parts and accessories as well as insuring the value of the item. Any shipping damages that occur will be your responsibility to handle with the shipping agent. We reserve the right to adjust or deny a full refund of the purchase price if the product is not returned in this manner.