Shipping & Return Policies
As soon as you place your order, you will receive an order confirmation email, which means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item(s) are available for immediate shipment (within five business days), we will process the charges and submit the order to be shipped.
Classy Wine Coolers and the brands we work with will always work diligently to process and ship your orders safely and promptly, but due to popular demand and COVID-19, shipping delays occur. Note: UPS shipping times may experience delays past five business days.
Shipping Quick Reference:
|Brand||Shipping Times||Full Policy References|
|Allavino||6 to 10 business days||Reference|
|Cavavin||6 to 10 business days||Reference|
|Colzer||3 to 10 business days||Reference|
|Danby||3 to 6 business days||Reference|
|KingsBottle||6 to 10 business days (more depending on shipping option)||Reference|
|NewAir||3 to 10 business days||Reference|
|Silhouette||6 to 10 business days||Reference|
|Smith & Hanks||UPS: 4 to 10 business days
LTL: 7 to 14 business days
|Summit||6 to 10 business days
Next Day shipping on select items
|SunPenTown||6 to 10 business days||Reference|
|Whynter||3 to 10 business days||Reference|
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make a note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com, and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Important Freight LTL Shipment
When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
You need to be at the delivery address during the delivery window to receive and sign for the item.
The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows from 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
Please make sure the phone number you entered at checkout is a good number to contact you at.
Don't screen your calls until your item has been delivered.
The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies
Carton damage requires visual inspection of the contents of the unit.
ClassyWineCoolers.com recommends IMMEDIATE inspection, with driver present, to verify the damage. If contents are damaged, indicate damage on the carrier’s paperwork and notify ClassyWineCoolers.com immediately.
IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier.