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NewAir Shipping & Returns Policy

For a question about a specific order, please call us at 1-707-327-0100. 

Shipping Provider & Types:

We've partnered with FedEx to ensure your order is delivered securely and on time. To help you with your purchasing decision, we list the average time it will take for an order to process for each product listed on our website. Orders for some products will process more quickly than others due to order volume and/or inventory status. We try to be as fair and accurate as possible when listing each product's availability.

We offer the following shipping types:

  • Standard Ground Shipping: 5-7 Business Days
  • Freight Shipping: 5-7 Business Days

We ship orders on regular business days Monday - Friday (non-holidays). Orders placed on weekends will ship on the following business day.

* During the checkout process, all products that are qualified for expedited shipping will have these shipping options displayed, so that you can choose the best option for your shipment.

 

Order Shipment Times:

Most orders placed before 11:30 a.m. PST will be shipped on the same business day. Orders placed after 11:30 a.m. PST will be shipped the following business day. Processing for these orders can take a few hours or longer depending on the volume of orders received on that day.

If you need your order delivered by a certain date, we recommend that you call our customer service team at 1-707-327-0100 to guarantee a ship date.

Order Verification

While we process your order, you may be contacted by a customer service representative to verify your order and billing information after the purchase. If you cannot be reached, your order may be delayed. The best way to ensure there is no delay in your delivery, double-check all information you enter during checkout.

Inspecting Your Order When It Arrives

If your order shipped via freight carrier, please thoroughly inspect your item before signing for the package. We recommend that you verify the following items before signing the bill of landing:

Make sure that you have received the correct item.

Check to make sure that there is no damage to the packaging. If there is damage more than normal wear and tear that occurs in transit, this could indicate that your item was damaged during shipping.

If your order is correct and is in good condition, please sign for the package. However, if you did not receive the correct unit or find damage to the packaging, please refuse the package and call our customer service team at 1-707-327-0100. We will provide you with additional instructions to get your order corrected.