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Kingsbottle Shipping, Return & Warranty Policy

Shipping Options

FREE Curbside Shipping

All of our orders receive free standard curbside truck or porch package shipping, depending on the unit size. We don't charge a residential, lift gate or appointment fee. (Appointment windows are established by the delivery carrier. They will contact you to discuss their options. )

  • Processing Time: Usually within three business days. (Processing time in our fulfillment center from order receipt to shipment, based on stock availability and normal order volume. These estimates exclude holiday and other peak seasons. )
  • Transit Time: 2-10 Business Days - Actual time depends on your distance from our fulfillment center in Southern California.

Threshold Shipping Shipping

Deliver to the first dry opening. Just need it delivered over your threshold or in your garage? This service is for you.

  • Processing Time: Usually within three business days. (Processing time in our fulfillment center from order receipt to shipment, based on stock availability and normal order volume. These estimates exclude holiday and other peak seasons. )
  • Transit Time: Adds 3-10 days to Curbside Shipping, it is determined by a variety of factors. For example:
    • Your distance from the delivering terminal.
    • What days they are in your area.
    • How quickly they can make contact with you to schedule.
  • We know you want your unit as quickly as possible. If you have specific time concerns, please call us to discuss your needs before shipping.

Inside Shipping

Delivery to your room of choice.

  • Processing Time: Usually within three business days. (Processing time in our fulfillment center from order receipt to shipment, based on stock availability and normal order volume. These estimates exclude holiday and other peak seasons. )
  • Transit Time: Adds 3-10 days to Curbside Shipping, it is determined by a variety of factors. For example:
    • Your distance from the delivering terminal.
    • What days they are in your area.
    • How quickly they can make contact with you to schedule.
  • We know you want your unit as quickly as possible. If you have specific time concerns, please call us to discuss your needs before shipping.

White Glove Shipping

The total package includes:

  • Delivery to your room. (Note: Up to two flights of stairs included. Please call to discuss any additional flights of stairs and or unique delivery circumstances.)
  • Unpacking of the unit
  • Placement in your desired location
  • Debris removal

All that's left for you to do is plug it in, turn it on and enjoy

  • Processing Time: Usually within three business days. (Processing time in our fulfillment center from order receipt to shipment, based on stock availability and normal order volume. These estimates exclude holiday and other peak seasons. )
  • Transit Time: Adds 3-10 days to Curbside Shipping, it is determined by a variety of factors. For example:
    • Your distance from the delivering terminal.
    • What days they are in your area.
    • How quickly they can make contact with you to schedule.
  • We know you want your unit as quickly as possible. If you have specific time concerns, please call us to discuss your needs before shipping.

Expedited Shipping

Expedited Shipping reduces your processing time AND gets you the fastest ground transportation option available to us.

  • Processing Time: The next business day. (Processing time in our fulfillment center from order receipt to shipment, based on stock availability and normal order volume. These estimates exclude holiday and other peak seasons.)
  • Transit Time: Varies on the shipping day and your distance from our Southern California fulfillment center. Please call or email us to discuss your needs so we can ensure we can accommodate them. Every shipment is unique.

Special Note:

  • All shipping services are fulfilled by 3rd party carriers.
  • Any shipping service (Threshold Shipping, Inside Delivery, White Glove Shipping, Expedited Shipping) is one-time service. During warranty, only Curbside Shipping will be provided. If you need any of the Threshold Shipping, Inside Delivery, White Glove Shipping or Expedited Shipping during warranty, you could purchase it from us.
  • Due to the influence of COVID-19, the white gloves and inside delivery are unavailable in some areas. If you purchased the service but it is not available in your area, we will contact you to cancel the service and refund.

Returns

Satisfaction Guarantee

We want you to be completely satisfied with your purchase of refrigerators. If you are not satisfied with your wine or beverage cooler, simply return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components. You will receive a credit for your purchase only if it meets the criteria below.


30-Day Return Period

If you would like a full refund of the item price (freight excluded), the item must be returned within thirty days from the date the merchandise was received. Please contact us for instructions.

We will not charge you any restocking fee, we charge you only the actual shipping cost for outbound and returns.


Special Orders

On personalized, customized and special orders, orders of parts, we do not accept returns or exchanges unless the product arrived damaged or was customized incorrectly. We must be informed within 5 days of receipt that the item is damaged or defective.


Damaged, Defective or Incorrect Items

If you decide to return your purchase after 30 days, you are responsible for all shipping and handling costs and a 20% restocking fee. Damaged items after 30 days can not be returned. For information on what our Warranties include, please see the Warranties tab on each product detail page. If you would like to arrange an exchange for a different Kingsbottle item, please contact us.


Shipping & Handling Fees

Shipping & Handling fees will only be refunded or paid for by Kingsbottle within 30 days if the item is defective, damaged, or an incorrect item was shipped.


Missing Item or Damaged Product Fee

If you decide to return a fully functioning item and upon examination of the return, Kingsbottle determines the purchase has missing items or has been damaged, Kingsbottle will charge a fee to cover the expense. A fee will be charged for any returned product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).


Personal Items/Data

Please remove all personal items or data before returning any products. We are not responsible for any personal items or data left in or on these items.


Product Warranty

WARRANTY OPTIONS:

  • 2 YEAR WARRANTY (INCLUDED): KingsBottle provides a warranty that all wine cellars and beverage refrigerators to be free from defects due to workmanship or material under normal use and service for a period of (2) years from the date of purchase for both parts and labor. (Note: this does not apply to the refurbished units.)
  • 3 YEAR WARRANTY ( optional ): Extends the same warranty as the 2-year warranty for a period of 3 years.
  • 5 YEAR WARRANTY ( optional ): Extends the same warranty as the 2-year warranty for a period of 5 years.

WHO IS COVERED:

This warranty is extended only to the original end-user purchaser or the person receiving the product as a gift, and shall not be extended to any other person or transferee.


LIMITED WARRANTY:

If your refrigerator is not operating properly, KingsBottle reserves the right to repair or replace the refrigerator. KingsBottle may request the consumer to contact a local refrigeration company to service the refrigerator. All cost for labor and materials is covered for 2-year from the date of purchase. If KingsBottle deems the unit not repairable, KingsBottle will use the value of your original order toward a replacement (Any REPLACEMENT unit will follow the warranty terms of the initial purchase). For customer service, please e-mail us via service@kingsbottle.com.


THE LIMITED WARRANTY DOES NOT COVER:

DAMAGE due to such things as an accident, misuse, abuse, mishandling, neglect, unauthorized repair or any other cause beyond the control of the seller whether similar or dissimilar to the foregoing. Purchaser understands and acknowledges that the goods sold here are WINE & BEVERAGE COOLERS, which house beer and other wines. Purchaser assumes all the risk of using these units, including the risk of spoilage, humidity variations, temperature variations, leaks, fires, water damage, mold, mildew, dryness and similar perils that may occur.

Any DISPOSAL unit.


SPECIAL NOTE

Warranty is only honored for the unit which is used in the countries where the unit was initially purchased. And, if your product was purchased at any 3rd party retailer and not directly from KingsBottle, we do not offer an extended warranty policy. You MUST contact the retailer of purchase directly. In the event your retailer does not offer an extended warranty plan, we recommend you contact a third party warranty provider, or purchase the extended warranty service within a maximum of 30 days from the original purchase. However, regardless of the point of purchase, all KingsBottle coolers are backed by a TWO-YEAR manufacturer's warranty from date of purchase.


DISCLAIMER

The manufacturer accepts no liability for any spoilage to the content of the refrigerator, not even when the device is within the warranty period. Similarly, the manufacturer accepts no liability for personal injury due to incorrectly stored goods, which are for personal consumption or resale.

The parts (PCB board, temperature controller, fans, evaporator coils, condenser coils, compressor, etc) are for replacement on KingsBottle refrigerators only. We do not recommend these parts to be used for repair of other brand refrigerators, we can not guarantee the dimensions fit and the program works properly for other brand refrigerators. All parts are final sales, We don't accept returns, exchange and refund on any parts sold.